Privacy Policy

Your Information. Your Rights. Our Responsibilities.

This Notice of Privacy Practices applies to Changes Wellness Center and describes our legal duties and privacy practices with respect to your protected health information.

 

Your Rights

You have the right to:

• Request restrictions on certain uses and disclosures of your health information
• Receive confidential communications of your health information
• Inspect and obtain a copy of your health information
• Request an amendment to your health information
• Receive an accounting of disclosures of your health information
• Obtain a paper copy of this notice upon request

 

Our Responsibilities

We are required by law to:

• Maintain the privacy and security of your protected health information
• Provide you with this notice of our legal duties and privacy practices
• Follow the terms of the notice currently in effect
• Notify you if we are unable to agree to a requested restriction
• Accommodate reasonable requests you may have to communicate health information by alternative means or locations

 

Your Choices About How We Share Information

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.​

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in payment for your care
• Share information in a disaster relief situation
• Contact you for fundraising efforts

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.​

 

How We Use and Share Your Health Information

We typically use or share your health information in the following ways:

Treatment

We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for substance abuse disorder asks another doctor about your overall health condition.​

Payment

We can use and share your health information to bill and receive payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.​

Healthcare Operations

We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.​

Business Associates

We may share your information with third parties that perform services on our behalf. All business associates are required to protect your information appropriately.​

 

Other Ways We May Use or Share Your Health Information

We can share health information about you for certain situations such as:

• When required by federal, state, or local law
• To avert a serious threat to health or safety
• For public health and safety activities, including reporting diseases or adverse reactions
• For health oversight activities, such as audits and investigations
• In response to lawsuits and legal actions
• To law enforcement for limited purposes, such as reporting crimes
• To coroners, medical examiners, and funeral directors as necessary
• For organ and tissue donation purposes
• For research purposes, with proper authorization or waiver
• To comply with workers’ compensation laws
• For special government functions such as military, national security, and presidential protective services
• In response to lawful requests by public authorities.​

 

Website Information Collection

When you visit our website at changeswellness.com, we may collect certain information:

• Contact information you provide through forms (name, email, phone number)
• Technical data such as IP address, browser type, and device information
• Usage data through cookies and similar tracking technologies
• Information you provide when calling or emailing us

We use this information to:

• Respond to your inquiries about our services
• Improve our website and user experience
• Comply with legal obligations
• Communicate with you about our programs and services

 

Changes to This Privacy Policy

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.​

 

Contact Information

If you have questions about this privacy policy or your privacy rights, please contact us:

Changes Wellness Center
17100 Labrador St, Northridge, CA 91325
Phone: (805) 298-1145
Email: info@changeswellness.com
Website: changeswellness.com

To file a complaint about our privacy practices, you may contact:

• Our Privacy Officer at the address above
• The U.S. Department of Health and Human Services Office for Civil Rights

We will not retaliate against you for filing a complaint.

This Notice of Privacy Practices applies to Changes Wellness Center and all staff members providing services at our facility.